FAQ

How can I return a product?

For the products purchased in Turkey, you can return your items within 30 days following receiving your order with the condition that the items you are returning must be in original condition and unworn, unwashed or not defective and must include all the accessories. Please fill out the return request which you can find on the back of your invoice and make sure you send the original invoice together with the item. For any questions, feel free to mail us at info@commonpeople.shop.

What is your return policy?

*The products you want to return must be in their original packaging, undamaged and unused and must include all the accessories that you received.

*The item must be returned within 30 days after receiving

*The item must be in perfect condition for being able to be sold to another customer after return

How does the return process work?

Please fill out the return request which you can find on the back of your invoice and make sure you send the original invoice together with the item. Please complete the form by answering all the mandatory questions and specify the the name & code of the item together with the reason why your are returning. We offer free shipping for returns within Turkey. You can send the item that you want to return via UPS. Our UPS Customer Number: 74VF09

When will I receive payment for the item I want to return?

After checking the conformity of your item based on our return policy and conditions, we will refund the item to your credit card. You will receive an e-mail notification once the refund is issued. It may take up to 7-15 business days for the refund to appear on your online statement depending on your bank.

What is the address for returns?

KUNO GIDA TEKSTIL TICARET A.S.

Teşvikiye Firin Sok. Zino Apt. No: 11 D: 1 34365  Sisli / Istanbul / TURKEY
E-posta: info@commonpeople.shop
Tel: +90 212 812 26 26

What should I do if the item I received is damaged?

Although this should never happen, in case you receive a faulty or damaged item, you can return it within 30 days after receiving it. Please let us know immediately by e-mailing at info@commonpeople.shop so that we can attend the issue right away.

I would like to change the item I bought. What is your exchange policy?

In case you want to change an item you bought for any reason, you may return your product within 30 days after receiving the order and re-order your replacement item. You can mail us about your request at info@commonpeople.shop or you can call us at +90 212 812 26 26

Phone: 0 212 812 26 26
Monday-Friday: 10:00-18:30