FAQ

When will my package arrive?

Once your payment is confirmed, your package will be delivered to the shipping company within 3 days (During campaign periods and national holidays, the delivery time and terms may vary).

How will I know my package is handed to the shipping company?

Once your package is handed to the shipping company, we will send you an e-mail confirmation with a tracking number to the e-mail address you provided upon creating an account on our website.


How can I track my order?

You can track your order from My Account / Order Detail

Do you offer international delivery?

We offer international delivery everywhere in the world.

Which shipping company do you work with?

We deliver our products through UPS. We also offer free of charge shipping for returns within Turkey. Our UPS Customer Number: 74VF09

Phone: 0 212 812 26 26
Monday-Friday: 10:00-18:30